Privacy Policy

Effective Date: 01/01/2025

Makonge (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase products from us.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name

• Email address

• Phone number

• Delivery address

• Billing information

b) Technical Information

• IP address

• Browser type

• Device information

• Website usage data (via cookies)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchases

• Provide customer support

• Improve our website and services

• Send promotional messages (only if you opt in)

3. Payment Information

We do not store your payment card details. Payments are processed securely through trusted third-party payment providers.

4. Cookies

Makonge uses cookies to enhance your browsing experience, analyze website traffic, and improve functionality. You may disable cookies in your browser settings, but this may affect certain features of the website.

5. Sharing of Information

We do not sell or rent your personal information.
We may share your information with:

• Delivery and courier partners (for shipping purposes)

• Payment processors

• Service providers who help operate our website

All partners are required to keep your information secure and confidential.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

7. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@makonge.shop
Location: Nairobi – Kenya